Frequently Asked Questions
What is included in a Skin Goat virtual consultation?
Our virtual consultations include a 20-30 minute personalized session with a skin expert. We’ll discuss your skin goals, concerns, and current routine to create a customized skincare plan tailored to your needs. You’ll receive professional guidance and product recommendations that you can implement from the comfort of your home.
How do I book an in-person treatment?
To book an in-person treatment, visit our “Contact” page to submit a request. We offer a range of advanced skin revision treatments using leading skincare brands like DMK, Environ, and Face Reality. Our team will help you choose the best treatment based on your skin’s specific needs.
What is the return policy for products purchased from Skin Goat?
We accept returns on unopened and unused products within 14 days of purchase. Please contact our customer service team with your order details to initiate a return. Unfortunately, we cannot accept returns for opened or used products due to hygiene reasons.
What skincare brands do you work with?
We use and recommend some of the most trusted and results-driven skincare lines in the industry, including DMK, Environ, Vivant, Face Reality, Pavise, Colorescience, and more. These brands are known for their ability to treat a wide range of skin conditions with clinically proven results.
How soon will I see results from my recommended skincare routine?
The timeline for visible results depends on your specific skin concerns and the products recommended. Some clients see improvements within a few weeks, while others may require consistent use over a few months.Typically you should give each product 90 days from the beginning of use. Additionally, we’ll provide detailed guidance during your consultation on what to expect.
Are there any specific skin conditions you specialize in treating?
Yes, we specialize in treating advanced skin conditions such as acne, rosacea, hyperpigmentation, and inflamed or sensitive skin. Our treatments are designed to deliver long-lasting results and are often successful for clients who have not found success with traditional treatments.
Do you offer gift cards for consultations or treatments?
Yes, we offer gift cards that can be used for both virtual consultations and in-person treatments. They make a great gift for friends and family who want to experience expert skincare advice and treatments! To learn more, contact us with your request for a gift card.
Can I combine a virtual consultation with an in-person treatment?
Absolutely! Many clients start with a virtual consultation to get a personalized skin care plan and then follow up with in-person treatments to enhance their results. Both options work together to support your skincare goals.
What’s the Difference Between the Skin Goat Loyalty Program and Members Club?
We’re thrilled to offer both a Free Loyalty Program and an exclusive Members Club to reward you for your love and support! Here’s a quick breakdown of the benefits:
Loyalty Program (Free to Join):
Our Loyalty Program is open to everyone and is free to join! It’s a great way to earn points on every purchase and enjoy rewards over time.
Members Club ($89/year)
For our most dedicated skincare enthusiasts, the Members Club offers exclusive perks and deeper savings designed to elevate your skincare experience.
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